Y-Axis Customer Service Department Amicably Resolves Customer-Complaints

When you think Immigration-Consultants and Oversees Careers, think Y-Axis. Why? The reasons are many. One of it being our high success rate in immigration cases, and other being our top-notch customer service. How we work, what we do is not a secret anymore – our clients know it and you should too.

With over 110,000 customers, 10,000 free counseling sessions a month and 5,000 live cases we are proud to call ourselves India’s No.1 Immigration Consultant. Our well-trained staff with immense process knowledge and deep-rooted vision for client’s future and Y-Axis reputation, manage it with utmost decency and pride.

Y-Axis Customer Service Department works closely in coordination with clients and various Y-Axis departments to understand and resolve customer grievances. We listen to our clients with patience, thank them for bringing their issues to our notice, and apologize for any inconvenience caused. The sincere efforts to offer high-end customer service sets us apart from the rest.

Our team scrutinizes the authenticity of the consumer-complaints by going through the agreements, the deliverables promised, and the service provided. Based on the results of our study, we offer our clients with solutions that work in their favor and for their benefit.

The case is taken up by the immediate hierarchy from the respective Y-Axis department and the issues are quickly resolved. Moreover, to avoid client escalations and customer-complaints, we have a feedback team, which on a regular basis, takes client’s feedback and passes it to the departments concerned which is accordingly implemented – be it related to visas, immigration, or any other product from a list of 300 career products we have in place.

Y-axis is driven by ‘customer-first’ ideology and frames it  transparent policies accordingly. We do not wish to let our customers down at any cost. Being in immigration and oversees careers industry for years, we are ready to improve on things that go wrong in our services, but are not, and cannot be held responsible for things that we have no control over such as visa decisions, job opportunities, admission to schools oversees, etc.

With all that being said, we are not responsible for any false/fake claim, fraud by any operators (not associated with Y-Axis) that trigger online every now and then. However, we are all ears to the genuine grievances of our current customers and the ones-to-be.

So if you have any compliant or problem related to Y-Axis, do let us know and our Customer Service Department will be more than happy to assist you out.

Process of handling genuine Y-Axis Complaints in best possible manner and provide satisfactory solution to the client

Y-Axis Overseas Careers is India's No.1 and fastest growing Overseas Careers and Immigration Consultant. Over the last 14 years of being in business, we have earned the trust of our clientele purely based on our professionalism, strong research and success rate.

We are one-stop-shop for professionals, students, families & self employed people wanting to live or settle overseas.

We specialize in Visa Processing, Immigration Documentation, Relocation Services & Study Abroad.

What our clients are comfortable with is the trust of our brand and the transparency of our process, which is backed by a proper legal agreement including a clear refund policy.

Y-Axis is committed to providing its clients with the highest standard of service. Y-Axis complaints handling process is designed to ensure that client’s concerns are treated seriously and addressed promptly and fairly.

A dedicated team works to resolve the queries and issues of clients. This team makes sure to cater to Y-Axis complaints in best possible manner and provide satisfactory solution to the client.

Our clients our free to call our customer service team anytime to lodge any complaints or grievance they might be facing. Our team of professionals will make sure to give the best solution to each and every complaint registered, on priority.

Fraud Cases on Y-Axis Come to Light; We are Not Liable or Answerable to Any Frauds

Y-Axis Overseas Careers - rated as India's No.1 - is the fastest growing Overseas Careers and Immigration Consultant. Over the last 14 years of business, we’ve earned the trust of our clientele purely on the basis of our professionalism, intense research and a high success rate.

We are a one-stop shop for professionals, students, families and self-employed people who wish to live or settle overseas. We specialize in Visa Processing, Immigration Documentation, Relocation Services and Study Abroad services. The trust of our brand and the transparency of our process, backed by a proper legal agreement, including a clear-cut refund policy ensure clients’ comfort.  With over 110000 clients, 10,000 + free counseling sessions every month and 5,000 live cases, our brand is trusted and most recognized in India and the Indian Diaspora. Our clients are often word-of-mouth referrals.

With our growing popularity, some fraud cases on Y-Axis have come to light. We have studied these fraudulent cases in great details, and have detected the role of some motivated parties. Y-Axis is not answerable or responsible for any frauds and we are aware that the parties involved do not have the resources or budget to compete in other ways.

False reviews on popular search engines too are posted by third parties. We strongly advise our clients not to be carried away or misled by such fraud cases.

To avoid all fake and fraud complaints at Y-Axis, we follow an extensive CRM system that safely stores all the communication between the company and client. All the fraud cases which come to our notice are closely audited by us; it has being found that these have being posted by individuals/parties who are not even remotely linked to Y-Axis.

Y-Axis is at any time, not answerable or liable to any fake complaint or fraud which has being posted by a third party.

Y-Axis is an established market leader in overseas careers with 22 company-owned and operated branches in India, London, Canada and Australia and do not have any franchisees. Over the years, our client base has grown in multiple folds based on trust and quality.  If you desire any information on Immigration, visas or documentation, please drop by to one of our local offices or have a telephonic consultation where you are provided with genuine assistance. All are consultants undergo a thorough training and attend regular workshops to keep themselves updated. This ensures that all times, our clients are given superior counseling and service, besides ascertaining that any kind fraud is kept at bay.

Y-Axis is committed to providing all our clients with the highest standard of service.