How Y-Axis addresses complaints, resolves issues

Y-Axis is a pioneer in immigration services and overseas careers. It has reached this level because of its vision, well-defined goals, dedication and the way it services its customers.

To retain this enviable position, it has had to take some harsh but necessary measures. There are certain unscrupulous elements in every sphere of life. Y-Axis needs to identify time and again identify some people who have made their way into one of its 35+ offices all over the world. After all, when 1100 plus people are employed in it, it is difficult to know offhand who these unprincipled people are.

But it is against its basic tenets to tolerate them and their malpractices. To get around this, the company has employed certain ingenious tactics to stop them from fulfilling their nefarious means and in order to also suspend them when their identities are revealed.

The consequences of forging immigration documents are grave. It can lead matters being taken to courts, which can create a lot of unpleasantness. It does not do much good to the morale of the company and its employees as well. Therefore, Y-Axis frauds are a strict no-no. Y-Axis tells its employees at regular intervals that its reputation is dependent on their integrity, its top-quality services and the way it treats its customers.

Since Y-Axis is a registered provider of immigration services, people come to it and then later discover that it is one of the most professional outfits one can come across in this field.
The fact that it has been providing such services for over 19 years speaks volumes for its efficiency. In all these years, it has counseled hundreds of thousands of customers who have headed to countries such as the United States, the UK, Australia, Canada, New Zealand and much more for work, study or for relocation.

This would not have been possible had not Y-Axis kept fraudulent practices in check. In addition, our immigration consultants, process consultants, counselors and others mostly carry out their tasks assiduously without leaving any room for complaints.

Connect with Y-Axis and avail its services. They are mail or call away.

Creating an impressive brand the Y-Axis way

When Y-Axis was conceived in 1999, not only did it want to become a profitable company, but it also yearned to become a global brand in terms of services and reach.

To make it a reality, it knew several steps had to be taken in various disparate ways to build a wholesome enterprise. But it realized that it had to draft a plan that was strategic and long-term. It is a different matter that it did just that and the rest is history. It understood that having done so was not just enough and plans had to be revisited every time a change was announced in the immigration policies by the world’s most influential economies. In order to do that, it sets aside time to assess plans and execute them. They are also formulated to ensure that their objectives are supported by running the company in an efficient manner, which would serve as a model to follow for many a startup company.

The first things that need to be addressed in the endeavour are tackling Y-Axis fraudulent complaints. This can be done only when both management and employees work towards achieving this. After all, the entire image of company’s depends on eliminating such malpractices. So, all the 1100 odd employees keep their ears and eyes open when they go about their daily routine by identifying them and bringing these to the notice of the people who have the mandate to address them immediately.
To achieve this, Y-Axis has implemented quality control practices at each department. They ensure that nothing fishy is going on, even if it is a minor incident. Efforts are also taken to see to it that they never occur again.

Another approach embraced by Y-Axis to deal with frauds is to elicit feedback from existing and old customers through emails, forums, social media sites such as Facebook, LinkedIn, Quora, etc. Any unpleasant experience of a customer highlighted here also helps the management and employees to tackle these issues head-on without wasting any time.

These are the rules of thumb that Y-Axis follows to give its clients services that are unrivalled in the domain of immigration services.

How Y-Axis stays ahead of others

A pioneer in immigration services, Y-Axis strives to continually improve itself by understanding what its customers feel about it through their feedback, reviews and testimonials. These can improve any company only if it accepts suggestions and reacts to complaints by viewing them as constructive criticism. That is where Y-Axis differs from others as it knows that they are just the triggers that it needs to make it perform even better.

It is also important to listen to complaints of Y-Axis frauds. In fact, the company believes in not pushing any criticism under the carpet. Complaints or suggestions serve as reminders as well to serve clients better going forward. The company receives them both offline and online, including through social media platforms such as Facebook, LinkedIn, G plus and so on.

With 30 plus offices all over India, besides the ones in Dubai and Melbourne (with partners), Y-Axis keeps all its offline channels open to enable customers to interact with it whenever possible. The company responds with alacrity to negative feedback as the intention is to make the customers understand that it does not want to displease any one of them.

On the other hand, immigrant consultants, counsellors and process consultants of Y-Axis when attending to clients ask them what exactly they feel about its services. This information is shared with management and other teams so that if there is room for improvement, it would come up with ways of doing so.

In addition, knowledge is actively shared across all of its departments as the company keeps itself abreast of whatever is happening in the immigration sector all over the world. It does so by keeping an eye on news and events on various forums, news sites and social media and from wherever it gets authentic news. This is done 24/7 as a company like Y-Axis cannot afford to keep itself not updated.

With nearly two decades of experience in immigration services and overseas placements, it has witnessed a whole gamut of emotions as it helped over 100,000 clients. Y-Axis believes it is just its beginning and has a long way to go. This can be achieved only with hard work, single-mindedness, humility and also by keeping Y-Axis away from fraudulent complaints.