Monday, 16 June 2014

Y-Axis Customer Service Department Amicably Resolves Customer-Complaints

When you think Immigration-Consultants and Oversees Careers, think Y-Axis. Why? The reasons are many. One of it being our high success rate in immigration cases, and other being our top-notch customer service. How we work, what we do is not a secret anymore – our clients know it and you should too.

With over 110,000 customers, 10,000 free counseling sessions a month and 5,000 live cases we are proud to call ourselves India’s No.1 Immigration Consultant. Our well-trained staff with immense process knowledge and deep-rooted vision for client’s future and Y-Axis reputation, manage it with utmost decency and pride.

Y-Axis Customer Service Department works closely in coordination with clients and various Y-Axis departments to understand and resolve customer grievances. We listen to our clients with patience, thank them for bringing their issues to our notice, and apologize for any inconvenience caused. The sincere efforts to offer high-end customer service sets us apart from the rest.

Our team scrutinizes the authenticity of the consumer-complaints by going through the agreements, the deliverables promised, and the service provided. Based on the results of our study, we offer our clients with solutions that work in their favor and for their benefit.

The case is taken up by the immediate hierarchy from the respective Y-Axis department and the issues are quickly resolved. Moreover, to avoid client escalations and customer-complaints, we have a feedback team, which on a regular basis, takes client’s feedback and passes it to the departments concerned which is accordingly implemented – be it related to visas, immigration, or any other product from a list of 300 career products we have in place.

Y-axis is driven by ‘customer-first’ ideology and frames it  transparent policies accordingly. We do not wish to let our customers down at any cost. Being in immigration and oversees careers industry for years, we are ready to improve on things that go wrong in our services, but are not, and cannot be held responsible for things that we have no control over such as visa decisions, job opportunities, admission to schools oversees, etc.

With all that being said, we are not responsible for any false/fake claim, fraud by any operators (not associated with Y-Axis) that trigger online every now and then. However, we are all ears to the genuine grievances of our current customers and the ones-to-be.

So if you have any compliant or problem related to Y-Axis, do let us know and our Customer Service Department will be more than happy to assist you out.

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