A company is only as strong and as wanted as its customer
base and growth. Studies have shown that a customer thinks rationally, but only
50% of the time. The other half is based on an emotional connect with their
inner desires and image of the company whether to go ahead with services
rendered or not. This is why we have to connect with our customers, to make
sure that our services are kept relevant. Just to keep things in perspective,
we broke up this emotional connection that we are talking about into parts.
The right view
We keep our customers needs in front of ours when we make
decisions. Our success depends on how much we care for our clients needs. In
essence this is the right view to keep, as positivity, a mantra that we speak
of regularly at Y-Axis, as it explains the reasons for our existence. Right
view gives us direction and provides regular information that we keep adding to
our knowledge base. This keeps Y-Axis Ratings as a direct consequence to our
beliefs.
The right action
We make sure that we accept all feedback, whether positive
or negative, to help us understand their experiences with us, the changes that
we might have to consider to serve our clients better. In reaction to
expectations, we have implemented strong anti fraud policies to keep the right
action of reducing Y-Axis Fraud to a minimum.
The right concentration
The trick to this point is to really listen to our clients,to
read between the lines and to respond in order and so on. This system follows
the listen - ask – listen format, thereby helping us to give full attention to
client requirements. Right concentration fives rise to fewer Y-Axis Complaints.
The right effort
By taking all the three aforementioned points, and to add to
it the effort of demonstrating respect to our clients. We make effort;
persistently to abandon all thoughts of disrespect which will creates a strong
connection between client and an employees, producing good Y-Axis Reviews.
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